TWT Chat
Free AI-powered omnichannel customer support with live chat, ticketing, remote assistance, and voice & video calls.
Is this your product? Claim it to edit the listing, post updates and answer questions. Prove it with an email address at the product's domain (the listing becomes Claimed), or put the LotsDirectory badge on your website (the listing becomes Verified, and its link to your website is followed while the badge is live).
Description
Free AI-powered omnichannel customer support with live chat, ticketing, remote assistance, and voice & video calls. Built for global businesses. Try TWT Chat for free.
About TWT Chat
What is TWT Chat?
TWT Chat is an omnichannel AI customer service platform integrating live chat, ticketing, remote assistance, and voice and video calls.
What TWT Chat does
TWT Chat unifies website chat widgets, email, Telegram, and social channels into one agent workspace. It features AI Autopilot reception for automated responses, AI Copilot for drafting and real-time translation, pre-chat forms, file transfers, and audio or video support.
Who TWT Chat is for
For customer support teams, global businesses, and online stores wanting unified multi-channel messaging and AI-powered customer service.
How TWT Chat works
Teams install a website widget via HTML or connect messaging channels. AI Autopilot handles common inquiries using connected knowledge bases, while human agents use AI Copilot suggestions, live chat, or video calls to resolve complex requests.
Key features
- An omnichannel inbox bringing website chat widgets, email, and social apps together.
- AI Autopilot for automated reception, FAQ answering, and handoff to human agents.
- AI Copilot offering suggested replies, real-time translation, and message refinement.
- Audio and video calls with remote assistance built into customer support sessions.
- Web, desktop, and mobile agent workspaces with team collaboration tools.
Facts from twt.com, checked 13 October 2026
- Free plan includes 1 agent seat with unlimited conversations.
- Basic is .9 and Pro is .9.
- Includes a 14-day free trial with no credit card required.
Written from TWT Chat's own website (Homepage, Pricing, Features, About). The maker can claim this listing to edit it.
Categories
Frequently asked questions
What channels can be connected to TWT Chat?
TWT Chat connects website chat widgets, email, Telegram, WhatsApp, Messenger, and LINE.
Is there a free plan available?
Yes. A Free plan includes 1 agent seat, unlimited conversations, and 30-day history retention.
Does TWT Chat offer a free trial for paid tiers?
Yes. A 14-day free trial is available for paid plans with no credit card required.
What is the difference between Autopilot and Copilot?
Autopilot answers inquiries automatically using knowledge docs, while Copilot helps agents draft and translate replies.