askVela
askVela is a live-support chat platform with an agent inbox, knowledge base and AI assistance, live chat & AI support in one platform.
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Description
askVela is a live-support chat platform with an agent inbox, knowledge base and AI assistance, live chat & AI support in one platform.
About askVela
What is askVela?
askVela is an AI sales advisor and customer support tool for Shopify, WooCommerce, and websites that answers customer questions from a store catalogue and sells in chat.
What askVela does
The platform provides a live-chat widget and an omnichannel inbox connecting email, WhatsApp, and Instagram. It answers customer questions from a store catalogue in 2.7 seconds, performs order lookups, handles refund and cancellation actions, and brings in team agents with internal notes and reply suggestions.
Who askVela is for
Online shops, store teams, and customer support agents using Shopify, WooCommerce, or website chat.
How askVela works
Stores add a script snippet or connect Shopify or WooCommerce, ground the AI bot in their catalogue and knowledge base, and let the bot answer questions or transfer conversations to the team inbox.
Key features
- Provides a live-chat widget and omnichannel inbox for email, WhatsApp, and Instagram.
- Answers questions automatically from the store catalogue and knowledge base with source.
- Performs store integration with order lookup, refunds, and cancellations.
- Includes a team inbox for agents with assignments, tags, and internal notes.
- Collects questions the bot could not answer to find knowledge gaps automatically.
- Includes unlimited agents with fixed monthly quotas of AI answers and EU-hosted data.
Pricing
As listed on askvela.pro, checked 17 October 2026. Prices can change; see the site for current terms.
- Starter: 39 EUR per month for 1,000 AI answers per month with unlimited agents and order lookup.
- Growth: 99 EUR per month for 4,000 AI answers per month with refund actions and white label options.
- Pro: 249 EUR per month for 12,000 AI answers per month with multiple stores and premium routing.
- Enterprise: custom pricing on request for large teams and custom configurations.
Facts from askvela.pro, checked 17 October 2026
- Connects with Shopify, WooCommerce, and websites using a script snippet.
- Plans include unlimited agents with fixed monthly quotas of AI answers.
- Provides a 14-day free trial with no credit card required.
Written from askVela's own website (Homepage, Pricing, Features). The maker can claim this listing to edit it.
Categories
Frequently asked questions
Which platforms connect with askVela?
askVela connects with Shopify, WooCommerce, and any website using a script snippet.
Does askVela charge per agent seat?
No. Plans include unlimited agents without per-seat pricing or fee per resolved case.
Is there a free trial for askVela?
A 14-day free trial is available without requiring a credit card.
Which messaging channels does askVela support?
It supports website live chat, email, WhatsApp, and Instagram in one inbox.