ThriveDesk

What is ThriveDesk?

ThriveDesk is an AI-powered helpdesk that unifies email, live chat, and a knowledge base, and it can train on the team's own data to handle repetitive tickets. NEO is the AI agent that handles customer queries. A 7 days free trial includes ThriveDesk features and needs no card.

What ThriveDesk does

The helpdesk includes a shared inbox, a ticketing system, a public help center, a private help center, live chat, workflow automation, a WP Portal, visitor tracking, and multiple help centers. NEO can train on the knowledge base, previous conversion, PDFs, webpages, snippets, and Notion docs. Channels include inbound email, live chat, Gmail, Slack, Stripe, and webhook, and social is Coming Soon. Human handoff passes complex issues to a human agent. Data encryption is described, and the data is only accessible to the AI agent and is never used to train models.

Who ThriveDesk is for

ThriveDesk lists plans for small businesses, startups and growing businesses, and large companies with a customer service department. A 7 days free trial needs no credit card.

How ThriveDesk works

Setup starts by training the AI with docs, PDFs, or Q&A, then building and deploying the agent. The agent answers tickets and prioritizes them. Human handoff is for complex issues. Smart escalation hands complex cases to a human agent. The team can pick a model and switch anytime.

Key features

• NEO is an AI agent that handles customer queries and can train on a knowledge base, previous conversion, PDFs, webpages, snippets, and Notion docs.
• Shared inbox, ticketing system, public help center, private help center, live chat, and workflow automation are included.
• Channels include inbound email, live chat, Gmail, Slack, Stripe, and webhook.
• Human handoff and smart escalation pass complex issues and complex cases to a human agent.
• From storage to transfer, data stays safe with encryption, and the data is only accessible to the AI agent and is never used to train models.
• Visitor tracking, a WP Portal, and multiple help centers are included.
• The team can pick an AI model and switch anytime, and setup needs no coding.
• Internal notes, tagging, collision detection, assignment, and automation rules are listed on the pricing page.

Pricing

As listed on thrivedesk.com, checked 15 October 2026. Prices can change; see the site for current terms.

• Unlimited is Recommended at $129/month with 5 included for teammates and inboxes. Standard is $69/month with 2 included. Basic is $29/month with 1 included.
• The pricing page then lists $99/month with Save $360/year, $49/month with Save $240/year, and $19/month with Save $120/year.
• The pricing page also shows $9/month above a Help Desk list of shared inbox, ticketing, and live chat.
• Extra Inboxes are listed at +$15/m and +$20/m. Remove ThriveDesk branding is listed at +$50/m.
• Starter is $25/month. 49 is also shown on the Starter price. Starter includes 4 support agents, 2 shared inboxes, 1 knowledge base, 10 instant replies, AI Assist Beta, and basic integrations.
• Plus is Most Popular at $49/month. 99 is also shown on that price. Plus includes 10 support agents, 5 shared inboxes, realtime visitor tracking, unlimited instant replies, CSAT, API, webhook, and concierge migration.
• Enterprise says Contact sales, with a minimum of 10 seats, unlimited mailboxes, community forum, round robin assignment, load balancing, and a dedicated account manager. Enterprise also lists $45 per seat per month.
• Try free for 7 days. No credit card is required. Pricing is exclusive of taxes.

Facts from thrivedesk.com, checked 15 October 2026

Written from ThriveDesk's own website (Homepage, Pricing, Features, About). The maker can claim this listing to edit it.