SupportHQ
An AI customer service agent trained on your docs and website.
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Description
An AI customer service agent trained on your docs and website. It answers on your site, in Telegram, and in Discord, and hands off to your team. 7-day free trial.
About SupportHQ
What is SupportHQ?
SupportHQ is an AI support agent platform. It trains an agent on docs, a website, and past conversations, then answers on the website, in Telegram, and in Discord.
What SupportHQ does
The agent answers from approved content and hands off to the team with the full thread when a question needs a person. Roles on the page are a support agent, a sales agent, an onboarding agent, and an internal helpdesk agent. It can search the knowledge base, stay quiet in a busy Discord or Telegram group, and escalate with a reason, urgency, and a summary. Channels are the website widget, Telegram, and Discord, in one unified inbox. Google Calendar booking, human handoff, and conversation-trained knowledge are listed. WhatsApp is coming soon. Guardrails against hallucination and prompt injection ship with the platform. Export covers conversations, the knowledge base, and config as JSON, CSV, or Markdown, with secret redaction.
Who SupportHQ is for
SupportHQ describes support, sales, onboarding, and an internal helpdesk. The solutions page says startups and growing teams.
How SupportHQ works
Add knowledge by uploading docs or pointing at the site. Connect channels with one script tag, Telegram, and Discord. The team can watch every conversation and step in, and the agent steps back when a teammate replies. Every plan starts with a 7-day free trial. A card is required to start the trial. Cancel any time before it ends without being charged. After that, a 14-day refund window still applies.
Key features
- Answers only from approved content, on the website, in Telegram, and in Discord.
- Support, sales, onboarding, and internal helpdesk roles.
- Unified inbox, human handoff, and Google Calendar booking.
- Prompt-injection defense, and every reply is auditable.
- It replies in whatever language the question arrives in, with no configuration.
- WhatsApp integration is listed as coming soon.
- Flat pricing, with no per-seat or per-resolution fees.
- Starter is $29 /mo or $290/year. Growth is $49 /mo or $490/year.
Pricing
As listed on supporthq.app, checked 14 October 2026. Prices can change; see the site for current terms.
- Every plan starts with a 7-day free trial. A card is required. Cancel any time before the trial ends without being charged. A 14-day refund window applies after the trial.
- Starter: $29 /mo, or $290/year, two months free. 5 projects and 2,000 conversations / month.
- Growth: $49 /mo, or $490/year, two months free. Unlimited projects and 3,000 conversations / month, and larger knowledge base storage, higher scraping limits, and priority support.
- Custom: higher volume, multiple brands, or specific security and onboarding needs.
- No per-seat pricing and no per-resolution fees. 7-day free trial, $29/mo after, Cancel any time.
Facts from supporthq.app, checked 14 October 2026
- 7-day free trial, $29/mo after, Cancel any time.
- Starter is $290/year and Growth is $490/year, two months free.
- Custom covers higher volume, multiple brands, or specific security and onboarding needs.
- A credit card is required to start the 7-day free trial.
Written from SupportHQ's own website (Homepage, Pricing, Features). The maker can claim this listing to edit it.
Categories
Frequently asked questions
What does a conversation include?
A conversation is a thread on the website widget, Telegram, or Discord. Starter includes 2,000 per month and Growth includes 3,000 per month.
What is a project?
A project is one agent with its own knowledge base, channels, and settings. Starter includes 5 projects. Growth includes unlimited projects.
How does the trial work?
Every plan starts with a 7-day free trial. A credit card is required to start. Cancel any time before the trial ends without being charged. A 14-day refund window applies after the trial.
Is there per-seat pricing?
No. Plans are priced by conversations per month, not by team members. The whole team can be added to the unified inbox at no extra cost. There are no per-resolution fees.
What is the difference between Starter and Growth?
Growth adds unlimited projects, 3,000 conversations per month, larger knowledge base storage, higher website scraping limits, and priority support. Channels, human handoff, and branding are in both plans.