Quackback
Hear what customers want.
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Description
Hear what customers want. Ship it. Tell them. Open-source customer feedback, public roadmap, changelog and support. Cloud or self-hosted.
About Quackback
What is Quackback?
Quackback is open-source customer feedback software made by Quackback Ltd. It combines feedback boards, a roadmap, a changelog, support inboxes, a help center, and a status page.
What Quackback does
Quackback collects customer feedback, feature requests, and bug reports through an in-app widget and a web portal. Users post ideas and vote on requests while product teams prioritize features on a public roadmap. The application includes a support inbox with live chat, email, and tickets, alongside a public status page. Teams can run on hosted plans or self-host with Docker.
Who Quackback is for
It is built for product and support teams handling customer feedback, bug tracking, and roadmaps.
How Quackback works
Teams embed the feedback widget in web and mobile applications or share public feedback boards. When features move from planned to complete, teams publish changelogs notifying customers who requested the updates.
Key features
- Feedback boards where customers submit ideas, report bugs, and vote on requests
- Public roadmap and changelog tools to prioritize development and communicate updates
- Support inbox combining live chat, email communications, and ticketing
- Help center and status page to host self-service documentation and incident tracking
- In-app widget in web and mobile apps for ideas, votes, chat, and help
- Open-source software allowing teams to self-host with Docker and view code on GitHub
- API, webhooks, and MCP server support for automating team workflows
Pricing
As listed on quackback.io, checked 15 October 2026. Prices can change; see the site for current terms.
- Free: zsh per month for 1 seat, 1 board, 50 posts, roadmap, changelog, support inbox, help center, and status page
- Pro: per month (billed yearly at ) for 5 seats, unlimited boards and posts, custom domain, API, webhooks, and MCP server
- Business: per month (billed yearly at ) for 20 seats, workflows, SLAs, private boards, and multilingual portal
- Enterprise: per month (billed yearly at ,188) for unlimited seats, SSO, audit log, custom roles, and 99.9% uptime SLA
Facts from quackback.io, checked 15 October 2026
Written from Quackback's own website (Homepage, Pricing, Features, About). The maker can claim this listing to edit it.
Categories
Frequently asked questions
Can Quackback be self-hosted?
Yes. Quackback is open-source software and can be self-hosted using Docker.
What is included in the Free plan of Quackback?
The Free plan includes 1 seat, 1 board, 50 posts, a roadmap, a changelog, support inbox, help center, and status page.
Does Quackback offer a free trial for paid plans?
Quackback provides a 14-day trial of every paid plan with no card needed.
What tools are provided for notifying customers about completed features?
The platform provides a public roadmap and changelog to update customers who requested features.