# ORBIT

> ORBIT detects customer frustration, scores refund risk, and drafts contextual AI replies directly inside supported marketplace pages.

ORBIT detects customer frustration, scores refund risk, and drafts contextual AI replies directly inside supported marketplace pages.

## Facts
- Website: https://orbitai.space
- Pricing: freemium
- Categories: AI & Machine Learning, Browser Extensions
- LotsDirectory page: https://lots.directory/products/orbit
- Listing state: Unclaimed. We listed this product from its public website, and its owner has not claimed it yet.

## Detailed info

## What is ORBIT?

ORBIT is a Chrome extension that detects customer frustration, scores refund risk, and drafts AI replies directly on marketplace pages.

## What ORBIT does

The extension scans customer comments in marketplace dashboards like AppSumo and Gumroad, combines sentiment and urgency into a 0 to 100 risk score, generates contextual response drafts powered by Google Gemini, and requires human review before replies are posted.

## Who ORBIT is for

SaaS founders and digital product teams responding to customer comments on product platforms.

## How ORBIT works

Users install the Chrome extension and scroll marketplace comment sections, ORBIT scans messages to calculate refund risk scores, generates contextual Gemini drafts, and users review and post the final responses.

## Key features

- Scans customer comments in real time on supported marketplace dashboards as you scroll.
- Calculates refund and dispute risk on a 0 to 100 score based on sentiment and urgency.
- Generates contextual reply drafts powered by Google Gemini with professional or empathetic tones.
- Requires human review so sellers remain in control before posting any response.
- Follows a privacy-first design that does not persist customer comments or generated drafts.
- Supports customer conversations on product platforms including AppSumo and Gumroad.
- Provides a free Sandbox plan with 10 trial replies and no credit card required.

## Pricing

As listed on orbitai.space, checked 8 November 2026. Prices can change; see the site for current terms.

- Sandbox: $0 once for 10 trial AI replies and risk scoring with no credit card required.
- Pro Monthly: $12 per month for 200 replies per month, custom reply tones, and priority support.
- Pro Annual: $99 per year with lower effective monthly cost.

## Facts from orbitai.space, checked 8 November 2026

- Built by SaaS builder Mourad Taberha.
- Powered by Google Gemini for contextual reply generation.
- Supports marketplace dashboards including AppSumo and Gumroad.
- Assesses customer messages on a 0 to 100 risk scale.

Written from ORBIT's own website ([Homepage](https://orbitai.space/)). The maker can claim this listing to edit it.

## FAQ

### Which platforms are supported by ORBIT?
ORBIT is designed for customer conversations on supported product platforms including AppSumo and Gumroad.

### How does ORBIT calculate refund risk?
ORBIT evaluates sentiment, urgency, and refund language into a 0 to 100 risk score so critical messages can be prioritized.

### Does ORBIT post customer replies automatically?
No. ORBIT generates drafts for human review, allowing users to inspect, edit, and post the final answers themselves.

### How is customer privacy protected?
Page content is processed locally where possible, AI requests are encrypted, and ORBIT does not store customer comments or drafts.

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Source: https://lots.directory/products/orbit · Machine-readable context by LotsDirectory.