# DobroDesk

> AI customer support for web chat and email, with voice conversations, guided bookings and clear team handoffs in one shared Inbox when...

AI customer support for web chat and email, with voice conversations, guided bookings and clear team handoffs in one shared Inbox when customers need a person.

## Facts
- Website: https://dobrodesk.com
- Pricing: subscription
- Categories: AI & Machine Learning, Customer Support
- LotsDirectory page: https://lots.directory/products/dobrodesk
- Listing state: Unclaimed. We listed this product from its public website, and its owner has not claimed it yet.

## Detailed info

## What is DobroDesk?

DobroDesk is an AI customer support platform and shared inbox that answers customer questions, handles appointment scheduling, and routes complex conversations to human teammates.

## What DobroDesk does

The platform provides an embeddable website live chat widget, email inbox management, AI drafts, summaries, and automated replies with human safeguards. Teams can configure automations, connect knowledge bases to ground responses, track response times and SLA targets, and expand into voice or phone support.

## Who DobroDesk is for

Customer support teams managing website chat widgets, support email inboxes, and automated workflows.

## How DobroDesk works

Teams connect their support email and install the chat widget, ground AI responses in approved knowledge sources, set routing rules and SLA policies, and review AI drafts or let automated workflows answer incoming inquiries.

## Key features

- Combines AI auto-replies with human safeguards to route uncertain cases to teammates.
- Provides an embeddable website live chat widget and shared team inboxes with SLA tracking.
- Supports AI drafts, conversation summaries, and multilingual translations.
- Includes customer and company context with interaction history and custom fields.
- Offers automated workflows and webhook integrations with signed events.
- Includes unlimited teammates per workspace without per-seat charges.

## Pricing

As listed on dobrodesk.com, checked 15 October 2026. Prices can change; see the site for current terms.

- Monthly base starts at EUR 19 per workspace per month, including 300 accepted support conversations, AI, unlimited teammates, and 3 active published Automations.
- Additional conversations cost EUR 24 per started package of up to 1,000 accepted conversations.
- Optional add-on for 5 additional active Automations is available for EUR 9 per month.
- Enterprise add-on is available for EUR 499 per workspace per month with SAML SSO, SCIM provisioning, and audit logs.

## Facts from dobrodesk.com, checked 15 October 2026

- Base pricing includes 300 accepted conversations and unlimited teammates for EUR 19 per month.
- Supports automated workflows, live chat widgets, and email routing with SLA tracking.
- Provides AI auto-replies with safeguards to transfer sensitive cases to teammates.

Written from DobroDesk's own website ([Homepage](https://dobrodesk.com/), [Pricing](https://dobrodesk.com/pricing), [Features](https://dobrodesk.com/features), [Docs](https://dobrodesk.com/help)). The maker can claim this listing to edit it.

## FAQ

### What does the base plan of DobroDesk include?
The EUR 19 monthly base covers 300 accepted support conversations, AI auto-replies, AI drafts and summaries, unlimited teammates, and 3 active published Automations.

### Are teammates billed on a per-seat basis?
No. Workspaces include unlimited teammates without per-seat charges.

### How are additional conversations handled beyond the base limit?
Above 300 conversations, each started package of up to 1,000 accepted conversations costs EUR 24.

### Can AI responses be grounded in custom knowledge?
Yes. Teams can connect approved knowledge base sources to ground AI drafts and widget answers.

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Source: https://lots.directory/products/dobrodesk · Machine-readable context by LotsDirectory.