CoSupport AI
Release notes for CoSupport AI 2.0, shipped June 2026.
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Description
Release notes for CoSupport AI 2.0, shipped June 2026. Multi-step reasoning, decision logs, an agentic API, and 12 new integrations.
About CoSupport AI
What is CoSupport AI?
CoSupport AI is an AI customer support product. The June 2026 release is CoSupport AI 2.0, with multi-step reasoning, decision logs, and an Agentic API.
What CoSupport AI does
Multi-step reasoning searches, analyzes, re-searches, and validates information before responding. Decision logs ship with each AI-generated reply and include the reasoning process, actions taken, and data sources. The Agentic API can update orders, cancel subscriptions, process refunds, and retrieve account info across external platforms. New integrations on the release include Shopify, Stripe, Notion, Confluence, Google Drive, Microsoft SharePoint, Microsoft OneDrive, Hubspot, and Pylon. Helpdesks include Zendesk, Freshdesk, Zoho, Intercom, and Salesforce. The page says 40+ languages across chat, email, and voice.
Who CoSupport AI is for
CoSupport AI is for support teams that want AI on real tickets. The release says new accounts after June 10, 2026 run on the 2.0 architecture, and existing customers upgrade on their current plan.
How CoSupport AI works
The pilot runs 30 days. Days 1-4 are discovery, setup, training, and integration. Days 5-30 have no charge and 1,000 free responses. Day 30 the paid plan starts. Day 60 checks 60% AI resolution or a full refund of every paid day. Three ways to pay are on the pricing page. Every plan includes the 30-day pilot and the 60-day refund guarantee. No setup fees and no long-term contract.
Key features
- Multi-step reasoning that searches, validates, and re-searches before responding.
- Decision logs on every AI-generated reply, with reasoning, actions, and data sources.
- Agentic API for orders, subscriptions, refunds, and account info.
- Integrations include Shopify, Stripe, Notion, Confluence, Zendesk, and Salesforce.
- 40+ languages across chat, email, and voice.
- Patent US11823031B1, ISO 27001, GDPR, and CCPA are on the pricing page.
- 30-day pilot with 1,000 free responses, then a 60-day refund guarantee.
- Three pay models: $0.19 per resolved ticket, $99/mo, or $0.04 per response.
Pricing
As listed on cosupport.ai, checked 14 October 2026. Prices can change; see the site for current terms.
- Resolution-based: $0.19 per resolved ticket. Unsolved tickets cost nothing. The fee per resolution drops as volume rises.
- Server-based, Most popular: $99/mo flat for unlimited AI responses. The same page says the fee is priced to ticket volume. The use-case page says from $99 per 1,000 monthly tickets.
- Response-based: $0.04 per AI response, also listed as $0.04 per AI-generated reply.
- Every plan includes the 30-day pilot and the 60-day refund guarantee. Days 5-30 are no charge, with 1,000 free responses. Day 60 is 60% AI resolution or a full refund.
- No setup fees and no long-term contract. Existing customers upgrade to 2.0 at no extra cost on their current plan.
Facts from cosupport.ai, checked 14 October 2026
- Server-based is Most popular and is the $99/mo model.
- The release includes 12 new integrations, including Shopify, Stripe, Notion, and Confluence.
- The use-case page says from $99 per 1,000 monthly tickets. The pricing page says $99/mo flat.
- Helpdesks and CRMs also include Freshdesk, Zoho, Intercom, Hubspot, and Pylon.
Written from CoSupport AI's own website (Homepage, Pricing, Features, About). The maker can claim this listing to edit it.
Categories
Frequently asked questions
What are the three prices?
The pricing page says $0.19 per resolved ticket, $99/mo flat for unlimited AI responses, or $0.04 per response. The use-case page also says a flat plan from $99 per 1,000 monthly tickets with unlimited AI responses.
What happens on unsolved tickets?
Unsolved tickets cost nothing on the resolution model. The use-case page says unresolved ones are free. The fee per resolution drops as volume rises. No second rate is shown.
How do the pilot and the guarantee work?
Days 5-30 have no charge and 1,000 free responses. Day 30 the paid plan starts. Day 60 is 60% AI resolution or a full refund of every paid day. No setup fees and no long-term contract.
Do existing customers pay extra for 2.0?
No. Existing customers upgrade at no extra cost on their current plan. New accounts created after June 10, 2026 run on the CoSupport AI 2.0 architecture.
What security claims are on the page?
The pricing page says patented architecture US11823031B1, ISO 27001 certified, and GDPR and CCPA compliant. 40+ languages are listed across chat, email, and voice.