# askVela

> askVela is a live-support chat platform with an agent inbox, knowledge base and AI assistance, live chat & AI support in one platform.

askVela is a live-support chat platform with an agent inbox, knowledge base and AI assistance, live chat & AI support in one platform.

## Facts
- Website: https://askvela.pro
- Pricing: freemium
- Categories: AI & Machine Learning, Customer Support, E-Commerce
- LotsDirectory page: https://lots.directory/products/askvela
- Listing state: Unclaimed. We listed this product from its public website, and its owner has not claimed it yet.

## Detailed info

## What is askVela?

askVela is an AI sales advisor and customer support tool for Shopify, WooCommerce, and websites that answers customer questions from a store catalogue and sells in chat.

## What askVela does

The platform provides a live-chat widget and an omnichannel inbox connecting email, WhatsApp, and Instagram. It answers customer questions from a store catalogue in 2.7 seconds, performs order lookups, handles refund and cancellation actions, and brings in team agents with internal notes and reply suggestions.

## Who askVela is for

Online shops, store teams, and customer support agents using Shopify, WooCommerce, or website chat.

## How askVela works

Stores add a script snippet or connect Shopify or WooCommerce, ground the AI bot in their catalogue and knowledge base, and let the bot answer questions or transfer conversations to the team inbox.

## Key features

- Provides a live-chat widget and omnichannel inbox for email, WhatsApp, and Instagram.
- Answers questions automatically from the store catalogue and knowledge base with source.
- Performs store integration with order lookup, refunds, and cancellations.
- Includes a team inbox for agents with assignments, tags, and internal notes.
- Collects questions the bot could not answer to find knowledge gaps automatically.
- Includes unlimited agents with fixed monthly quotas of AI answers and EU-hosted data.

## Pricing

As listed on askvela.pro, checked 17 October 2026. Prices can change; see the site for current terms.

- Starter: 39 EUR per month for 1,000 AI answers per month with unlimited agents and order lookup.
- Growth: 99 EUR per month for 4,000 AI answers per month with refund actions and white label options.
- Pro: 249 EUR per month for 12,000 AI answers per month with multiple stores and premium routing.
- Enterprise: custom pricing on request for large teams and custom configurations.

## Facts from askvela.pro, checked 17 October 2026

- Connects with Shopify, WooCommerce, and websites using a script snippet.
- Plans include unlimited agents with fixed monthly quotas of AI answers.
- Provides a 14-day free trial with no credit card required.

Written from askVela's own website ([Homepage](https://askvela.pro/en), [Pricing](https://askvela.pro/en/pricing), [Features](https://askvela.pro/en/features)). The maker can claim this listing to edit it.

## FAQ

### Which platforms connect with askVela?
askVela connects with Shopify, WooCommerce, and any website using a script snippet.

### Does askVela charge per agent seat?
No. Plans include unlimited agents without per-seat pricing or fee per resolved case.

### Is there a free trial for askVela?
A 14-day free trial is available without requiring a credit card.

### Which messaging channels does askVela support?
It supports website live chat, email, WhatsApp, and Instagram in one inbox.

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Source: https://lots.directory/products/askvela · Machine-readable context by LotsDirectory.